“When a woman says she doesn’t want flowers, you buy them for her anyway.” That’s what Brent Hardison tells me. And he’s right. He always takes his Momma flowers, even when she says she doesn’t want them. That’s just one…
Last night’s episode of BBC TV show `Alex Polizzi: The Fixer’ was a cracking example of what happens in a business that hasn’t scripted or choreographed the customer’s experience. The show followed Alex Polizzi’s efforts to turn around Guide Bridge…
According to the Telegraph, British pizza chain Pizza Express has hired a “classically trained actor” called Karl James to teach its waiters and waitresses how to “flirt” and the “art of chit-chat” to help them “butter up the restaurant’s customers”.…
The London Eye celebrated its 10th anniversary on Tuesday 19th January. To mark the occasion, they offered the chance to win 10 pairs of tickets if you tweeted @TheLondonEye #LondonEye10 between 9.50 and 10.00 am on the day. I was…
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