“When a woman says she doesn’t want flowers, you buy them for her anyway.” That’s what Brent Hardison tells me. And he’s right. He always takes his Momma flowers, even when she says she doesn’t want them. That’s just one…
It seems no matter how hard I try to avoid it, I often end up like a crack addict, pacing at 5am until the right connection can feed my addiction. No phone call will bring me what I want. And…
When you’re stuck in an airport, you’re a captive market. Whether or not you can find something you truly want to eat, they see you coming. I have to blame Richard Branson for making me eat that slice of pizza…
A couple of years ago, someone said to me, “It must be great to travel so much for business.” “I hate the travelling,” I replied. “But I like the being there.” Perhaps that’s because I’m always flying economy class. I’m…
“You’re wasting your time. There’s no money in customer reviews.” The year was 2000. I’d just left Leeds university. I was 22 years old. I wanted to start a business that would capture what customers had to say about a…
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